Your Payment Comfort at AQUA Holidays
We understand the importance of flexible payment options to ensure your peace of mind. Please review our Payment Policy below, tailored to offer convenience and clarity at every step of your booking journey:
Confirmed bookings with an invoice value below USD 1,500, regardless of arrival date:
• 100% of total invoice value upon confirmation.
Bookings confirmed 90 days prior to arrival:
• Refundable deposit of USD 500 upon confirmation.
• Balance amount due 30 days prior to arrival.
Bookings confirmed within 30 – 90 days prior to arrival:
• Refundable deposit of USD 750 upon confirmation.
• Balance payment as per the payment policy of the confirmed holiday package.
Bookings confirmed within 14 – 30 days prior to arrival:
• 50% of total charges of the invoice to be settled upon confirmation.
• Balance to be settled before 14 days prior to arrival.
Bookings confirmed within 14 days to arrival:
• Total charges of invoice to be settled upon confirmation.
Peak Season (20 December to 10 January):
• 50% of total invoice to be settled upon confirmation.
• Balance to be settled 60 days prior to arrival.
For your convenience, we offer various payment methods:
• Bank Wire: Our Finance Department will verify your payment within 3-7 banking days.
• Visa/MasterCard: Immediate verification allows prompt processing of your reservation. Card-processing fees may apply, as indicated in your personalized quote.
Cancellations and Refunds:
To cancel or amend your booking, kindly notify your dedicated Travel Consultant in writing via email at hello@aquaholidays.mv. For urgent assistance, contact our Travel Director at +960 9168752 or rashid@aquaholidays.mv.
Cancellation requests must include reservation details, and confirmation will be sent via email along with a detailed cancellation invoice.
Cancellation Policy:
Refer to individual offers and holiday packages for specific cancellation policies.
No-Show Policy:
In case of a no-show, total charges will be incurred as a penalty.
Refund Policy:
Cancelled reservations within the allowable period will be refunded to the bookers company bank account via Telegraphic Transfer, minus applicable bank charges. Credit card refunds will be subject to a 5% commission deduction.
Your satisfaction and convenience are our top priorities. Should you require any further assistance, please do not hesitate to reach out.